We want you (and your pet) to love what you ordered. If something isn't right, here's how we make it right.
30-day returns
You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in their original packaging, and in resalable condition.
Damaged or defective items
If your item arrives damaged, defective, or not as described, contact us within 14 days of delivery at support@wagsandwhiskers.store with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice. You won't need to ship anything back.
Change-of-mind returns
Changed your mind? No problem within the 30-day window. Contact us first at support@wagsandwhiskers.store for return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 5–10 business days. Shipping charges from your original order are non-refundable.
Non-returnable items
For hygiene and safety reasons, items that have been used with food or chewed by pets can't be returned unless they're defective.